after receiving a fax reciept i noticed that the what i had received was a generic looking and began to wonder. i called to inquire and was rushed off the phone and told to go to website cancunbestfares.com. I went and noticed that the site made no sense. I even (just to know for sure) treid to book a 'vacation' on the website and you couldnt do it.. that was when i KNEW that it was not legit. I then contacted the company and they gave me the run around, even laughing once at me on the phone before hanging up. I then received a package in the mail with no company name, no hotel or flight info, only that i had to send 99 per person to some po box in florida made out or IRR.. i mean, who is IRR? So, I filed a complaint with my bank to get the charges reversed, wrote a detailed letter about my suspicions and just now received a letter back from my bank with a note from cancunbestfares stating that if they give me money back that they will report me to a collections bureau. I tried once again to call the 800 number and i calmly asked for a manager and they HUNG UP on me.. i called right back asking again and they hung up a second time. It is sad to me that there are people in this world that get pleasure out of hurting others. I know that my 800 dollars will never get returned to me...it was a HUGE lesson. 13a9898
 Comments (3) |
| 1. Written by glenda adams on March 21, 2009 from chicago, illinois, US I still have not gotten my $594.00 from IRR, what a rip off and they are still getting away with this using another name, beware about booking anything over the fax or email..... |
| 2. Written by Cassandra on August 6, 2008 from silver spring, maryland, US On Novermber 15,2007 I was scammed into purchasing the deal of a lifetime. With all the additional packages that were being added to my purchase because I was a United States Army Veteran I was so happy. Come to find out I will never see that money ever again. Does anyone even know if there is anything that we can do about this? Someone somewhere has to be able to track them down and get resolution. I suppose that I have learned my lesson. I am not going to stop here though....... |
| 3. Written by ETHomas on July 29, 2008 from indianapolis, indiana, US I received a notice in November 2007 for a 6 Day All-Inclusive for only $314.00. I made a reservation spoke to Emma Davis ext 1038. She instructed me that the 6 day all-inclusive package was for Grand Baya, or Presidential Continental in Cabo San Lucas. I received a receipt of confirmation charging my credit card $598.00 with a $20.00 service charge totaling $618.00 which was immediately removed from my account. On 2/14/08 $198.00 dollars was cashed from my checking account for a reservation for March 17-22, 2008 that you have failed to honor. I have spoke to several of your staff without success in getting a reservation per your contract. You have failed to even return my calls. I have requested to speak to the owner of the department and again no response. To date I have not received a confirmed packaged vacation as promised per contract and you have taken a total of $816.00 dollars from my account I do not have a reservation and I have called several times and left several messages. |
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