Apr 3, 2008 cancun best fares complaint by Jessfose |
Do not book a vacation with this company. Please spread the word. They are one of those places you call and have to make the decision on the phone that moment, without a call back. We decided to do this for our honeymoon. Bad IDea!
They told us of one $99 charge for taxes and now we have had to pay a $99 PER PERSON. Next we were told our travel dates were not peak season, and in fact we are being told now that it is peak season and they need an additional $200 from us! I was told by our salesperson that this was 'adjusted' but no one can find any adjustment on our account. No one will help me. I call for my sales rep and I am on the phone for hours, on hold. I am told I can talk to manager, when really everyone is a "manager". I was promised phone calls back- have recieved NONE! This is horrible and we haven't even gotten to our hotel yet! What ever will it be like ?!
 Quote this article on your site | Views: 188
1. Written by Cass, on 15-05-2008 16:52
Whatever you do, do not buy a cancun package from this company. My boyfriend and i bought a package for graduation and it has been nothing but nightmares since. This first problem we had was when we said we wanted to go to CABO not cancun, they told us that was fine but we would have to put cancun first then when we recieve our package we would go ahead and change it back to Cabo.. makes no sense. So we called them once we recieved our package to change it back to Cabo, and they told us they werent booking for Cabo for 6 months. Then we agreed to Cancun and they said they would put us in a resort called "ocean club" we researched it and it looked like a dump. They are now saying we have to be 21 to travel but when we purchased the package they asked our age and we said 19 and they said that was fine. We have called approximately 45 times in the last 4 months, and all we get told is they will call us back when they figure something out. They never call back. We asked to talk to a supervisior and they always the supersvisior is out of the office. TOTAL SCAM DO NOT DO IT!
|
2. Written by Robert, on 30-04-2008 13:31
I fell for it to but I have been in contact with Frank Roycraft from the FL Consumer services and he is dealing with them for me. 1800helpfla.com
|
3. Written by Pissed off!!!!!!, on 28-04-2008 17:29
Wow I wander if I can sue the crap out of this agency. They are a bunch of fraud. They take your money and after that they stick you in a *** hotel, even though on their website they have five star hotels. They tell you everything is on availability and when its your time they tell you they only have this one hotel available you either take it or your money is non refundable. But of course they don't tell you that from the start. They never return phone calls, bad customer service and they never let you speak to a manager. Don't ever buy from them.
|
4. Written by and yet another customer, on 26-04-2008 13:01
i fell for this also with 10 of my friends... i paid with debit (stupid stupid stupid), i can't get the $99 check back because its as good as cash, but im trying to get the other money back my getting credit from my bank... this company is heartless and criminal... DO NOT BUY!
they go by: cancunbestfares, cancunonsale, IRR
|
5. Written by jen&co, on 22-04-2008 14:10
my friend and i also fell for this rogue company! we were even told that our money would be refunded, but it has not happened! i want very badly to sue, but then that's spending even more money. it's madness!
|
6. Written by mellieb1, on 11-04-2008 19:57
i also fell for it and i am in the middle of a dispute with the company. I realize today that i will not be getting my money back. I paid with a debit card so there is no way i can. I have tried to contact the company but it is amazing that when i ask to speak with a manager, they hang up. This has happened several times. I really wish there was something that could be done. But my feeling is they are totally heartless and are laughing all the way to the bank.I have never had to deal with such scum in my life. It is unbelievable. One of the ladies I spoke told me she was in Mexico... This is probably true. They will continue to steal money from people and get away with it.. All from a fax that i recieved at work....
|
7. Written by feeling like a fool, on 09-04-2008 19:21
we to received this fax with the "great offer of getting a beautiful all inclusive trip to cancun" the same thing happened we called had to book right away to reserve a spot, asked about our planned travel dates and were told that it was not peak season and that there were at least 12 hotels to chooses from, then on a subsequent call were told our travel dates were peak season and would cost $200 extra, i balked at this and asked when peak season was - june 23rd to ?? - we were then told that there was only three choices of hotels available and of course not the one we had set our hearts on. again i complained and asked to speak with a manager, now we were offered an upgrade to a much nicer hotel but at a cost.. we declined. now several phone calls and many hours later we have paid the original fee, a 200.00 peak season fee, as others were told originally that it was a $99 tax and gratuity fee per room to only find out they wanted $99 per person which i actually got returned to $99 per room since one of the few pieces of paper work we received had this clearly marked on it. we do have antoher form showing that there is a hotel reservation however we are still waiting for the actually confirmation. there was also a call regarding transport from the airport to the hotel so i am feeling somewhat releaved but still very unsure and very angry at the way this all transpired. hopefully this all works out better than it has so far. i will never ... never again book through a situation such as this the fustration alone cost me several sleepless nights allready.
|
8. Written by cancunfraud, on 07-04-2008 19:35
I fell for it also, starting with a fax at my work stating that they made a contract with my employer for corporate discounts. The whole thing was a lie and a ripoff
|
|
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
|
![]("http://www.pissedconsumer.com/templates/pc2/images/spacer.gif){kind=spacer}
Comments
Comments (8)
